An interactive manager simulation built to teach sales coaching... the discipline of understanding why a rep is underperforming before deciding how to respond.
AUDIENCE
Frontline Managers
FORMAT
Game Experience
DURATION
On-Demand
OUTCOME
Developed and Tested
Most coaching training tells managers what good coaching looks like. This makes them do it.
The Coaching Room puts you in the chair of a frontline sales manager with four underperforming reps and limited time. Each rep has a different root cause: confidence erosion, a process gap, a broken territory, or no real problem at all. Your job is to figure out which is which, run a realistic coaching conversation, choose the right manager action, and live with the outcome two weeks later. The simulation tracks three hidden scores throughout every conversation, Trust, Clarity, and Momentum, and evaluates not just what you decided, but how you showed up in the room.
Why This Training Was Needed
Most coaching frameworks stop at the what. Managers learn models like GROW or SBI, practice the language, and walk away able to describe good coaching. What they often can't do is diagnose , to look at a rep with declining numbers and correctly identify whether the problem is skill, confidence, motivation, territory design, or something else entirely. That diagnostic gap is expensive. Managers who can't differentiate root causes apply the same intervention to every situation: more accountability, a development plan, or a pep talk. None of those work when the real issue is something different. I built this simulation to create the conditions where that diagnostic discipline has to happen, where the learner feels the cost of skipping it.
I designed and built this simulation end-to-end as a single-file browser application, no dependencies, no backend, no login required. I developed all four rep archetypes and their underlying data, wrote the full evidence layer for each rep across four tabs of CRM notes, call excerpts, manager history, and peer comparisons, and scripted every coaching conversation branch with three distinct response options per step.
The scoring system runs invisibly in the background, tracking Trust, Clarity, and Momentum across five conversation steps per rep. The final outcome is determined by a combination of diagnostic accuracy, conversation quality, and the manager action chosen, with each rep having three possible outcome tiers. The simulation ends with a full debrief report including framework reference and reflection prompts.
The entire build from design, content, instructional architecture, and code, was produced using AI-assisted development, which is itself a demonstration of the capability I bring to AI enablement roles.
A fully playable, portfolio-ready simulation that demonstrates instructional design, scenario writing, performance-based assessment, and AI-assisted development in a single artifact. The Coaching Room is designed to be immediately deployable as a standalone pre-work or reflection tool for any manager development program.