New Hire Onboarding

I led the complete redesign and relaunch of the New Hire Training (NHT) program end to end. My work included auditing every training asset in the existing ecosystem, identifying gaps and duplications, and architecting a new, streamlined curriculum designed for faster, more effective ramp. I consolidated overlapping content, rebuilt modules from the ground up, created new LMS lessons, and implemented practice-based learning methods including role plays and milestone assessments. I partnered directly with the Chief Revenue Officer, VP of Sales, Head of Sales, and frontline managers to standardize expectations, align on learning outcomes, and build a predictable, repeatable certification experience. In parallel, I developed a new enablement brand, OfferUp Academy, to unify the onboarding experience and bring professionalism, consistency, and identity to the learning journey.

The Solution

I built New Hire Onboarding as a fully modernized ecosystem that streamlined content, strengthened learning pathways, and introduced deeper, more intentional practice across the entire new hire experience. 

I began with a full audit of every onboarding asset, identifying redundancies, outdated materials, and missing foundational skills, ultimately reducing total content volume by 50% to ensure new hires focused on the highest-impact capabilities. I then developed OfferUp Academy, a unified learning brand that standardized the look, feel, and structure of all training materials and elevated the professionalism of the program. 

Nearly 40% of instructor-led content was transformed into new LMS modules featuring interactive components, scenario-based learning, and retention checkpoints. This improved scalability and freed classroom time for application. I also built a comprehensive assessment strategy with milestone checks to give managers visibility into learner progress, introduced structured role plays to build real-world confidence, and created an entirely new certification program in partnership with the Chief Revenue Officer, VP of Sales, Head of Sales, and frontline managers to establish a consistent, organization-wide standard for readiness. 

To support long-term scalability, I produced facilitator playbooks, leader guides, and tools that ensured the program could be delivered consistently across teams and locations. Together, these changes transformed NHT into a streamlined, high-performance onboarding engine aligned to the skills new hires need to ramp quickly and succeed in the field.

The Outcome